Posts Tagged ‘telemarketing’

Some Benefits Of Lead Generation Software

Wednesday, August 18th, 2010

Let’s just say you have a business you really feel will do better if you went ahead and put it online. You think that it’s really worth investing in, so you pull out all the stops. You even hire designers and such to make sure that it is user-friendly and interesting enough to hold customer’s interest. Then you go ahead and hire a marketing firm just to be sure that you do not get lost out there in the enormous network of the World Wide Web.

So things are going superb. When you search for your company in your favorite search engine there it is, right at the very top of the results for your line of business. You then click on it and everything is as you hoped it would. But is all of this enough, without good lead generation systems in place?

You may find that you will need help with lead generation, because quite simply you haven’t any idea how many individuals are coming and going on your site, or whether they are the right type of people. With the Internet being as impersonal as it is, prospective customers at times need a nudge in the right path.

Perhaps some e-mails will need to be sent to people, outlining anything they might want to know about your products or service. Or say somebody has a question, but you had no process set up to send the answer to them quickly enough and their interest dies out. What must you do now?

Lead generation will not only help you find out anything you need to know about the traffic on your website, but it will also help you manage your customer database. In turn, this helps customer interest become clients won.

The Internet is designed for instant gratification, so it’s crucial that you don’t let your prospective customers sit around waiting for you to get in contact with them. More likely than not, they can easily find another products provider that will respond quicker than you.

There are several kinds of lead generation companies that will also give you the option to make use of their call center services. There’s nothing like having an inquiry answered by a real, live person that knows what they’re talking about. This is much better than using a standard form or a pre-recorded menu to reply to customer inquiries.

Indeed, these call centers could also be on hand to handle your outbound calls too. This will show that you are more serious and are actively contacting prospective clients, which will generate more leads for you in the end. Use lead generation to its maximum capacity and you’ll increase your business sales.

Running a call center and utilizing lead generation is a very important part of your business and a great way to generate sales. There are many types of lead management software available today that you can use with each one offering a range of abilities to save you time and effort.

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Sales Growth In 2010? Are You Nuts?!

Wednesday, August 11th, 2010

It’s tough out there. No question! The slow economy puts the brakes on most business initiatives. And, as the market slows share consolidates. That is, the strong get stronger and the weak get weaker. Market share is measure to watch in a downturn. If you are gaining share, not onlywill you have more revenue during this lean cyle, but you will be well positioned in the eventual recovery cycle. Many of your competitors are cutting-back on marketing and sales initiatives, just planning to survive. But, if you have the confidence to grow and thrive, you want to increase your marketing efforts during the downturn and gain market share.

Growth always requires sales leads, in any economy. The best growth strategy starts with an abundance of leads so that your sales team can hone in on the best opportunities and deal with them confidentlynot like there’s a scarcity of additional opportunities.

The first step in the sales funnel is to sort through “suspects” and identify real, genuine “prospects”. This step produces the “warm leads” that your sales team should be focusing on. Cold calling is one of the best ways to accomplish this.

Effective cold calling requires Five Steps:

One - specify the target market. Obvious, but often overlooked. Identify your best customers. Take the time to evaluate where they come from and how they find you.

Two - compose a strong message. You will only have a few seconds to make a great impression, so craft a message that will be important to the listener. The initial goal is to pique interest.

Three - prepare for the obvious objections. Sure, some objections just can’t be foreseen (like, I’m quitting this job next month and could not care less about your services!) but most objections can pretty easily be anticipated. You top sales people can help you with this, believe me.

Prepare simple, elegant ways to acknowledge and handle the objections and get your team to practice them until they are comfortable with them. Then, have them practice until they are habitual. After all, objections are the invitation to dialogue that your team seeks. Handling them effectively is Job #1.

Four - Listen. It’s the key element in all sales work and the cold call effort is no exception. We remind our team to listen at least twice as much as you talk.

Five - close the sale. That is, ask for a meeting. Whether it’s WebEx conference, a telecon with your experts or a face-to-face meeting, the prize is won when the appointment is set for the next meeting.

Often your highly trained and technically astute sales people will not enjoy cold calling. They thrive on using their unique expertise to solve customer problems and win orders. Cold calling is nerve-wracking (many declines) and takes a special person, measured and compensated in specific ways. So, segment the cold callers and measure and compensate them differently. Or, consider outsource the cold-calling effort completely. Many fast growing companies prefer to do so. It can be the most cost-effective, flexible and effective way to manage this important initial step in the sales process.

Keep your lead pipeline full and keep your best salespeople hard at work on the best real opportunities for sales. Now that’s a growth strategy for ANY economic environment.

Appointment Setting Services and Business to Business Telemarketing are crucial to small to medium-size businesses success. Visit MultiMedia Spectrum on the internet to discover more.

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Lead Generation In Difficult Economic Times

Saturday, August 7th, 2010

I wrote about sales growth in the face of the economic recession recently, explaining how market share consolidates in downturns and how businesses should increase rather than decrease marketing efforts to grow sales and market share. Well, I was flooded with suggestions and stories about how to grow in tough times. And, although many of the suggestions were not that good (two of them were actually illegal), some were so good that I decided to share the best ones here.

1. Use your existing database. Your past customers and contacts hold the key to your future successes. Here are three practical uses of those relationships that can help you.

Seek referrals - In The Referral Engine, John Jantsch masterfully describes how most companies fail to take advantage of their past successes by failing to solicit and use referrals. Word of mouth advertising has always been powerful and in today’s cyber-world it’s even more effective.

More, not fewer “touches” - It’s tempting to cut back on marketing communications efforts as revenue and profits slip. However, inexpensive ways to touch past clients can be a great investment. After all, these people have already experienced your services and products. If you can’t get them to repeat or refer others, you’ve got some bigger issues. Take the time to communicate your gratitude, offer promotions and share information.

Improve your Data - This has a double benefit. First, you get an opportunity to “tough” past customers. That’s always good for business. Secondly, you can improve your customer relationship management (CRM)database. Have your sales team greet your past clients and offer a new eBook, article, newsletter, describe a new service., etc. Then, have them gather additional important information like mailing address, alternate phone numbers, social media contacts, etc. They can gather demographics like family size and purchase signal-type stuff.

2. Great initial follow-up on leads and contacts from the big trade show, promotion or seminar. It’s too often that we fall into the trap of letting other “urgent” things crowd-out this important task of great follow-through with big infusions of leads/contacts from such industry events. Often we let urgent tasks crowd these important ones. Don’t let this happen in these economic times!

You are in a recession, my friend, so that’s not good enough. Leads are precious now and you should use them effectively. One of our repeat customers recently hired us to make the initial follow-up call to hundreds of leads from his presence at a big trade show. We entered all of the leads into his database in just a few days and called/culled the list into 100 great warm leads for his sales team within a week!

3. Stop time-wasters for your sales team! And stop requiring them to do routine, mundane tasks that could be handled by others. Others who are less-trained and much less expensive.

To free them up to do outbound calls and to be able to take more time per sales call, he outsourced the first level customer service function. Now, callers are directed to an outsourced call center for questions about shipping/tracking numbers, estimated delivery times, price changes, returns and etc.

4. Generate good warm leads by cold calling a targeted group. This is the one I wrote about recently. This one is a no-brainer since you and your team already know who your best customers are (hint: they are not the ones your team spends the most time with). Identifying these top customers and targeting lists of similar demographics can yield a ton of real good warm leads.

You know growth always requires leads. That’s true in any economy. Your best growth strategy begins with lots of leads. That way your sales team can hone in on the top opportunities and work them confidently and without any paranoia, like when they are calling their last good lead! Cold calling is an effective way to get good leads and appointments. Always has been, always will be. It is an important early step in the sales funnel.

Now is the time to keep that lead pipeline full. That will keep your best salespeople hard at work on the best real opportunities. Now, that’s a growth strategy for ANY economic environment. Try some, or all of these ideas and gain market share NOW.

Check out MultiMedia Spectrum for Appointment Setting Services and Business to Business Telemarketing.

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Cold Calling - Tips To Turn Into A Skilled Telemarketer, Make Calls Effective And Get Results

Saturday, July 31st, 2010

In spite of the legislative environment limiting calls by the telemarketing companies, cold calling is still an accepted means of qualifying sales leads and making a sale. It is unreasonable to assume your office will be mobbed by buyers unless you take the initiative to make contact. By using cold calling effectively, you can attract additional customers and expand your business.

Here are some tips that can increase the response rates of telemarketing calls:

1. Define the aim of the telemarketing call

The goal of a telemarketer’s first call is not to sell but to just pave the way for a sale. The initial conversation is about setting up a meeting or getting some sort of a positive response.

2. Be familiar with your target audience

Good market research should precede a telemarketing campaign. After defining the target audience, get details of the person or company you will be contacting. By doing your homework, you can align the product or service with the prospect’s requirements and improve the relevance of your call.

3. Select an opening statement for the telemarketing call

Prepare an opening line to initiate the conversation. This avoids any missteps and gets you focused. Don’t start with “Is this a good time?” or “How are you this morning?” These statements give customers the opportunity to terminate the call. Your call should start with a greeting and address the person by name (preferably with a Ms. or Mr.). Follow it with an introduction - just your name and the organization you represent . If you do this, it would be easier to take the conversation further. Use the information you collected on their business to introduce your service or product as a potential solution for their business needs.

Have the opening statement in your hand before picking up the phone. Don’t read it from your notes. Just use it as a reference.

4. Write out a script to refer to during the phone call

A script prepares the telemarketing agent for any questions or concerns that may be raised by the prospect. Lay out the benefits of using a product or service. Keep a “problem-resolution” card handy. For every question the prospect may ask, you’ll have a ready response. This approach also projects confidence. The prospect feels she is talking to a knowledgeable salesperson. Again, the script is for guidance only, and not for reading word for word.

5. Be precise in scheduling an appointment

Be specific when asking for an appointment. Ask “Can I meet you at 10 am tomorrow?” If it’s not a good time, the prospect will propose an alternative but specific time and day.

6. Be polite to every person you talk to

In telemarketing, callers often connect to assistants of the people who make buying decisions. Treat them with respect and remember their names for future communication. Winning their approval is a prerequisite to getting your call forwarded to the right people. They will give you the information and details you want when you ask them politely.

7. Send promotional gift items - something small but memorable

Sending a unique promotional item to a prospect keeps your business in their mind. When they receive a call from you, they recognize you immediately by connecting your name with the gift.

8. Make cold calls in the morning

Decision makers have more time and energy in the mornings. Catch them early in the day rather than when they’re busy in meetings or other work.

9. Follow up repeatedly

Majority of the telemarketing calls show successful results only after the fourth or fifth conversation. In spite of this statistic, many telemarketers give up after the second follow up. Be persistent if you want to see results.

10. It is definitely a numbers game

Chance of making a sale goes up with each call. Let us face it. Every call will not convert into a sale or an appointment. But make enough calls and some percentage will bring you success. It is important to continuously improve so that you can sell more with lesser number of calls. This can only come about if you keep calling the prospects and not get dejected by negative responses.

The art of telemarketing gets better with practice. Competent telemarketers have under their belt, thousands of calls and a experience of handling diverse set of customer responses. Keep at it and soon you will become a successful salesperson.

Daljeet Sidhu. Compare Telemarketing quotes. Read Telemarketing Call Center blog.

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How To Generate Life Insurance Sales Leads From Telemarketing Sales Leads LLC

Tuesday, July 20th, 2010

As a life insurance agent, one of the biggest challenges is learning how to generate life insurance sales leads that convert to sales. You need qualified leads that are exclusive to you, and within the territory you cover. One of the best sources for these leads is to buy them from lead brokers with a telemarketing service.

With the expertise and trained staff that work with them, telemarketing lead generation companies can quickly generate thousands of leads. By using the leads that they have already qualified, you no longer have to face the rejection you once did by calling complete strangers. You will be talking to people who are interested in buying or upgrading life insurance.

Telemarketing lead generation professionals are skilled in garnering information about the needs and interests of the people they talk to. They then make lists of leads who qualify as future customers to sell to life insurance agents.

What should you look for in a lead generation company? First of all, choose a respected company that has a successful history and a qualified staff of telemarketers. It should offer high-converting sales leads that are affordable. The leads you purchase should be exclusive to you, and should be freshly delivered to your mailbox each day. They should meet the standards you have specified.

One company that knows how to generate life insurance sales leads that convert highly is TSL. Their life insurance leads are available to agents throughout the US, so can be matched to any specific territory.

Life insurance leads generated with TSL are highly qualified. Not only do you receive leads, you will also have leads who have already agreed to a set appointment. The appointments are set within 24 hours of your receiving notice. This type of appointment-based lead is the highest converting kind of lead you can buy.

Once an agent receives life insurance leads in his mailbox, he must then initiate personal follow up. A quick call will ensure much greater conversion from lead to buyer, sometimes as high as 60%. By buying qualified leads, with appointments already scheduled by a company that is the leader in knowing how to generate life insurance sales leads, you will ensure your business reaches new levels of success.

For additional information or questions about Telemarketing Sales Leads LLC please see the TSL Group at www.tslead.com

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5 Hot Tips for Advertising and Marketing, with Inexpensive Lists.

Monday, May 17th, 2010

Getting good Inexpensive Data is like “Printing Money,” make no mistake.

The most common questions are: Where do I get good data, and more importantly, what in heavens name do I do with it once I’ve struck gold? Simply put, your main objective is to reach your clients in the quickest way possible, and obtain as many sales as you can possibly close.

This is easily done with one of two methodologies, or a combination of both; Telemarketing or Direct Mail. Each has advantages and disadvantages, the main differentiations are you would wholesale direct mail to those who are on the DNC (Do Not Call) list and use a predictive dialer on those you are allowed to call.

Using a targeted direct mail mostly generate a better quality lead as the client is the one initiating a inbound phone response, but using the post office ultimately generates a higher cost lead.

Either way you decide to go, most likely based on how your list was generated, keeping control of your lists is essential.

Both kinds of advertising require the optimal list; and finding the right company, who doesn’t take your money and run, is difficult in a competitive landscape. You basically have to trust their list names and numbers are accurately pulled. A great place to start is with companies like The Leads Warehouse, Info USA, and of course the company I work for. (Low Key Plug I Know)

The best part of finding a solid list provider is that once you have this, you will never need anything else. The hard part is done! Once you turn on the marketing machine and work with the right company you have more profitability, more sales, higher agent moral, and most importantly, have you generating leads like the big players out there - almost instantly.

Long awaited, here are the Top 5 Hot Tips for getting the right company on your side:

1) Is the person you are talking sound knowledgeable? This may sound basic, but most people you talk to cant tell you the difference between credit modeled and co-reg feeds. Don’t buy based on the website.

2) What are their lists geared for - quality mail lists or quality telemarketing lists? Not all lists are developed the same.

3) Which business verticals are they strongest in? Just like a lender, every provider has their own strengths.

4) Do they know the numbers? Solid list providers should be able to give you ballpark ranges for response, if they don’t have this on the tip of their tongue then move on.

5) Free list offer? A reputable source will always charge for data, anyone else has obtained a bootleg set and wants you to test it for them. The real cost here is your time.

Using a good list source will make sure you are contacting the right person, ask these questions to make sure you use your time and marketing dollars effectively!

Why Read This Article?: Robert Brack manages Wholesale Discount Lists for Inc. 500 Companies. Be sure to speak with him before settling for second best about your Quality Lead List.

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Outsourcing - why should you do it?

Friday, October 30th, 2009

Until now, many businesses, sole operators and professionals in need of admin support and assistant services have had to rely on temps or their own resources in times of staff shortage. Or perhaps they felt they couldn’t afford professional support services. Enter the new breed of office support professional - helping 21st Century professionals with the support needs … virtually!

If you’re a sole operator or independent professional/executive in need of professional, confidential admin support, but don’t want to go to the expense and hassle involved in hiring your own staff. What do you do?

What if you don’t have the space for staff, or necessary expertise to complete a particular job? Your best office support staff member goes off on maternity leave and you think your only alternative is to hire an expensive and unmotivated temp?

What are the benefits, what’s in it for you and who would benefit from the partnership? Many people have difficulty grasping the concept of a remote assistant, so it is not surprising that understanding the benefits poses a problem.

Fil-Can Communications also known as “Virtual Office Professionals”, “Virtual Business Associates” or VA’s utilizes their own equipment, and there are none of the associated costs of wear and tear, office space, lighting, power, telephone and so on. Fil-Can Communications can perform the same services as office-based employees but without the associated costs such as payroll tax, worker’s compensation, superannuation, sick and other leave, or training.

Remember that clients pay only for time on task when they partner with us so there is no time/money lost on typical office behaviors. Fil-Can Communications is available 24/7, out of normal hours, on weekends, and public holidays. How much do you lose, both in monetary terms and in terms of productivity, on office politics and staff chatting in the coffee room?

Fil-Can Communications partners with YOU our client, which means that a longer term relationship can develop in much the same way as one would with an onsite personal assistant - yet clients do not have the associated costs of an employee.

So why wouldn’t you just use a temporary staffing agency to “fill the gaps” in your administrative support needs? Temps do not always offer the most cost effective solutions for clients as on-costs are still factored into the hourly rate by the agency. In addition, when clients partner with Fil-Can Communications they get consistency of support - not a different person each time they need assistance, necessitating training of each new temp in their business procedures. We have a vested interest in helping YOU, the client succeeds in your own business goals - a temp does not have the same interest.

Fil-Can Communications offer a wide variety of office support services including Call Center support, telesales, appointment setting, lead generation, secretarial support, personal and executive assistance, word processing, database management, transcription services, web design, desktop publishing, presentations, social media, blogging, spreadsheets, and office services such as faxing, email and scanning. Clients have access to specialist skills that may not be available through a temp agency or serviced office, and access to latest technologies including web-based conferencing, online calendar and document sharing and project collaboration and real time chat.

Thanks to the technology available today including email, fax, instant messaging services, digital transcription technology, and internet-based file sharing facilities Fil-Can Communications is as close to its clients in Canada, USA, United Kingdom, Australia or anywhere in the English speaking world as if they were in the next room.

Learn more about Fil-Can Communications. Stop by Regis Pelletier’s site where you can find out all about Why YOU Should Outsource and what it can do for you.

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